As the average coffee consumer becomes more familiar with the concept of “specialty coffee” we can observe the spread of great coffee past the walls of the cafes frequented by enthusiasts and into their home kitchens. There’s a lot to be said for the capability of enjoying a great cup of coffee within the comforts of your own home – and it’s easier than ever to do so. Additionally, if you’re reading this anywhere near the time of publications (March 2020), you’re probably spending more time than normal at home.
There is no way to prevent exposure to all germs and we can’t all stay home 24/7 – or live our lives in a bubble – but by following the guidelines provided heree and encouraging your customers to do so as well, we can take what steps are available to us to keep our cafes safe and open.
"Engagement with customers beyond simple coffee service is an area where more shops are falling short than are excelling - and it can be a huge missed opportunity."
In our last blog post, we discussed reasons why quality training is essential for a successful coffee program and the importance of implementing an intentional, in-house training program. In this blog we are going to introduce a concept that will make your in-house training program more economical, more effective, and easier to manage.